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    Is Online Test-Monitoring Here to Stay?

    When college campuses shut down in March, 2020, remote-proctoring companies such as Proctorio, ProctorU, Examity, and ExamSoft benefitted immediately. (In a survey of college instructors conducted early in the pandemic, ninety-three per cent expressed concern that students would be more likely to cheat on online exams.) Some of these companies offer live proctoring underwritten by artificial intelligence. Fully algorithmic test-monitoring—which is less expensive, and available from companies including Proctorio, ExamSoft, and Respondus Monitor—has expanded even faster.

    Proctorio’s list of clients grew more than five hundred per cent, from four hundred in 2019 to twenty-five hundred in 2021, according to the company, and its software administered an estimated twenty-one million exams in 2020, compared with four million in 2019. These include ProctorU, which said, in December, that it had administered roughly four million exams in 2020 (up from 1.5 million in 2019), and Examity, which told Inside Higher Ed that its growth last spring exceeded pre-pandemic expectations by thirty-five per cent.

    More recently, several students in Illinois have sued their institutions for using the software, alleging that it violates their rights under a state law that protects the privacy of residents’ biometric data. against five proctoring companies, arguing that they illegally collect students’ personal data. On December 3rd, six U.S. senators sent letters to Proctorio, ProctorU, and ExamSoft, requesting information about “the steps that your company has taken to protect the civil rights of students,” and proof that their programs securely guard the data they collect, “such as images of [a student’s] home, photos of their identification, and personal information regarding their disabilities.” (Proctorio wrote a long letter in response, defending its practices.) On December 9th, the nonprofit Electronic Privacy Information Center submitted a complaint to the attorney general of D.C.

    The surge in online-proctoring services has launched a wave of complaints. A letter of protest addressed to the CUNY administration has nearly thirty thousand signatures. One student tweeted, “professor just emailed me asking why i had the highest flag from proctorio. Excuse me ma’am, I was having a full on breakdown mid test and kept pulling tissues.” Another protested, “i was doing so well till i got an instagram notification on my laptop and i tried to x it out AND I GOT FUCKING KICKED OUT.” A third described getting an urgent text from a parent in the middle of an exam and calling back—”on speaker phone so my prof would know I wasn’t cheating”—to find out that a family member had died.

    Anti-online-proctoring Twitter accounts popped up, such as @Procteario and @ProcterrorU. “Now proctorio has a video of me crying,” the student wrote. (Proctorio says that its software does not expel users from exams for noise.) By the time his professor let him back into the test, he had lost a half hour and his heart was racing. His dread of the software only increased after he was kicked out of an exam when a roommate dropped a pot in the kitchen, making a clang that rang through their apartment.

    Last spring, during a Zoom meeting with a professor, Yemi-Ese learned that the software had flagged him for moving too much.

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